“A moment that stands out for me is the first family I checked in”

“A moment that stands out for me is the first family I checked in”

We caught up with House Assistant Emma Crowe to discover how she's settling in as the newest member of the team at our Arrowe Park House.

What inspired you to start working for Ronald McDonald House Arrowe Park?

Becoming a member of the Ronald McDonald House Arrowe Park team has been a fabulous and exciting time for me. Having previously worked in the Neonatal Ward at Arrowe Park Hospital as the house keeper, I built up a good relationship with most families as I was always around offering a listening ear. So I have first-hand experience of what families go through when they have a seriously ill baby in hospital and I know how important it is for all families to remain close to their poorly babies. 

What is a typical day for you?

My role as House Assistant is a very rewarding one and no day is the same. From booking a family in, to making cups of tea and offering a listening ear or a shoulder to cry on, my day can vary greatly.  Knowing I am helping make a difference makes me feel very proud to have such a lovely job.

How would you describe the House?

The House offers comfort and support to families and knowing they have a place to stay close to their babies means they are able to remain a family unit. I love that the Charity helps families create memorable moments together.

What is your most memorable moment?

A moment that stands out for me since I started here, is the first family I checked in. They lived over an hour away and had just had an extremely premature baby. They also had a young daughter whose first birthday was the next day. As the parents were very upset and anxious about not being able to celebrate their daughters first birthday, and they had a very sick baby in the Neonatal Ward, I decided to organise a birthday treat and gave them a card and gift from the House team. The family were overwhelmed with the generosity, love and empathy the House shows towards families in difficult situations.


How do you help families staying at the House feel special?

Here at Ronald McDonald House Arrowe Park we think it’s important to celebrate occasions and help create smiles within the House. Valentine’s Day was a great opportunity to spread the LOVE and show our families just how much we care, by holding an afternoon tea with lots of cake and scrummy heart shaped sandwiches; we even had a chocolate fountain which went down a treat. We invited families past and present to join in the fun and had a special visit from the High Sheriff of Merseyside, Stephen Burrows, and his wife Gill. We were also joined by staff from the Neonatal Unit and the Neomates support group. Everyone enjoyed being part of such a lovely day, leaving with huge chocolate smiles; the love was well and truly spread!

Get in touch