House Assistant

House Assistant

Location: Manchester

Hours: Permanent. 35 hours per week

Reports to: Deputy House Manager/Senior House Assistant

Salary: £10.55 per hour 

Reward and benefits: 

- Holiday: 28 days annual leave

- Employee discount scheme: You will have access to a discount scheme through Rewards Gateway

- Service awards: To celebrate major service anniversaries, we give all staff vouchers which can be used at a number of high street stores

Job Purpose: 

As a House Assistant you will assist the House Manager and Deputy House Manager with the day-to-day running of the House. In this front of house role you will be first point of contact for our families and will provide a strong administrative support to the House team. You will work alongside other members of the House team to provide a supportive environment for resident families within a communal living setting which includes supervising House Activities and Events. You will also implement and follow-up all Ronald McDonald House Charities Policies.

Responsibilities: 

- To support the House team and daily operational tasks
- To deliver a high level of service to resident and external visitors to the House
- Updating and reviewing the daily referral lists and assigning rooms to families
- Liaise between the House and Hospital
- To check in families, and conduct House tours
- Manage the quick turnaround of vacant rooms to ensure families can be admitted in a timely manner

Knowledge and experience: 

- Strong interest in working to support families
- Previous experience working Front of House (preferred but not essential)
- Excellent communication skills, written and oral, with the ability to adapt your communication style for different groups with the ability to show empathy, tact and diplomacy
- Excellent and confident telephone manner
- Excellent written and spoken English
- Demonstrable numeracy skills and excellent attention to detail

How to apply: 

Please complete this application form and send over with your C.V. and covering letter to Lisa.ramchurn@uk.mcd.com

For the full job description please click here

Application closing date: Monday 27 May

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