"We’re a lifeline for families"

Meet Camberwell House Manager, Tim

My alarm goes off...

My alarm goes off at 7am followed by 30 minutes of yoga in my living room, then porridge, then a 30-minute (five-mile) cycle to the Camberwell House. I love this part of my day as I get my exercise in and clear my head.

How I got my job...

I initially started as a House Assistant at Camberwell. My housemate at the time was working for the Charity and I needed a job after just moving to London. I have been with the Charity for over four years, with an eight-month break in between. They can’t get rid of me!

My typical day...

There is no typical day, to be honest.

Although in terms of routine, I have a shower at the Camberwell House and grab some coffee before checking my emails and starting my shift. As we have frequent visitors, they can dictate what happens when. I check in with the Housekeepers early on and have a quick debrief with my Deputy House Manager, Marie-Claire, regarding the day ahead and what the situation with admissions is.

As part of the Health & Safety working group, there may be tasks assigned to me to complete. Friday mornings, I will compile my weekly update for our operations consultant.

This month, I'm helping to organise the birthday party we'll be holding at the House for the Charity's 30th anniversary!

The best part of my job is...

I love seeing my team evolve, watching them grow in confidence and performing their roles to the best of their ability. It gives me great pride and satisfaction. That, of course, has a knock-on effect in delivering high-quality family-centred care for all the families that come through the doors of Camberwell.

Also, we have a good sense of humour amongst the team and this keeps morale up and makes the days more fun!

My most memorable day/moment at Ronald McDonald House Charities UK is...

I would say hearing a past family speak at the annual carol service at Trafalgar Square about their journey and how we had helped them in many ways. To be part of their journey and to hear how my team affected them in such a positive way was incredibly moving. The summer party is always a great event at Camberwell and always lovely to reconnect with past families.

Why Ronald McDonald Houses are important...

We’re a lifeline for families who are plunged into a situation that is effectively out of their control. If we were not here, families genuinely would not have a place to stay close to their child. We are always here for our families, whether it be a cuppa and an ear for them to offload or supporting their family through in-House activities to keep siblings entertained. We aim to provide the best level of family-centred care as we can.

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